SoftDev Supports 12th SOW QIN-QIO Data Collection

Building upon a history of supporting two previous Statements of Work for the Quality Improvement Program and serving as a prime on the Network of Quality Innovation and Improvement Contractors (NQIIC) contract vehicle, SoftDev is expanding its services as a new subcontractor on the 12th SOW QIN-QIO effort. The five year QIN-QIO task order supports innovation, broad quality improvement initiatives, and data-driven methodologies suitable for spread to achieve five broad Aims that cover: (1) Improved Behavioral Health Outcomes, focusing on Decreased Opioid Misuse; (2) Increased Patient Safety; (3) Increased Chronic Disease Self-Management (Cardiac and Vascular Health, Diabetes, slowing and preventing End Stage Renal Disease (ESRD)); (4) Increased Quality of Care Transitions; and (5) Improved Nursing Home Quality. This effort provides targets assistance to nursing homes, communities, small and rural practices, those serving the most vulnerable populations, and those in need of customized quality improvement in Kansas, Missouri, South Carolina and Virginia. In support of prime Health Quality Insights (HQI), SoftDev will be designing and developing the data collection tools, databases, access controls and interfaces for QIN-QIO measurement collection and reporting as well as providing our subject matter expertise in CMS healthcare data and infrastructure to foster the measure development.

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Robin Kaiser Named as a FedHealthIT Top 100 Honoree for Second Time

Named for the second year, Robin Kaiser, SoftDev’s President and CEO, is again on the FedHealthIT100 List for 2020. The FedHealthIT100 honors those individuals recognized for driving change and advancement in the Federal Health Information Technology and Consulting Market. Nominated and chosen by their peers, some common themes among those who were selected include the desire and willingness to challenge conventional wisdom, to go above and beyond, to drive innovation, and to give back to the larger Federal Health IT and Consulting community. Ms. Kaiser sits among industry leaders such as Kate Goodrich, MD, MHS, Director of CCSQ and Chief Medical Officer for CMS; Jose Arrieta, CIO, HHS; and Shannon Sartin, Former Executive Director USDS, CMS.  

Ms. Kaiser has continuously served the End Stage Renal Disease (ESRD) community for over 20 years. With focus on improving the quality of ESRD data and, therefore, enhancing the ESRD beneficiary experience, Ms. Kaiser has worked diligently across numerous CMS initiatives. SoftDev congratulates Ms. Kaiser and all of the FedHealthIT Top 100. For the full list of honorees, visit 

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SoftDev Announces AHRQ Medical Expenditure Survey Household Component (MEPS-HC) Health Policy Booklet Abstraction Task Order Award

SoftDev proudly announced today that the U.S. Agency for Healthcare Research and Quality (AHRQ) awarded SoftDev the Medical Expenditure Survey Household Component (MEPS-HC) Health Policy Booklet Abstraction task order. As prime contractor on this 16-month contract, SoftDev will support activities to develop an abstraction tool and database of health insurance policy information abstracted from Summary of Benefits and Coverage (SBC) and other policy documents collected from households participating in the Household Component of the Medical Expenditure Survey. Data on health insurance coverage generosity from this file will be useable alone or in conjunction with other MEPS files for different analytic purposes.  For example, the analyst may enhance their research by linking to person characteristics or data identifying private insurance coverages held and individuals’ experiences with plans.

SoftDev is excited to lead this effort not only because it allows us to work with AHRQ, an influential Federal health research agency, but also because the project will demonstrate yet another avenue where data can be utilized to better inform decision-makers regarding our healthcare system. We look forward to providing AHRQ with a sound, insightful solution that reflects our culture of delivering cost-effective, high-quality work. “As always, SoftDev is just so proud to be chosen by AHRQ to do this work. We believe strongly that our team and our solution will deliver the needed data in the best possible format so that AHRQ can do their good work,” said Robin Kaiser, President at SoftDev.

Founded in 1999, SoftDev a leading healthcare IT company. The firm is an SBA-certified HUBZone and Economically Disadvantaged Woman Owned Small Business (EDWOSB).

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SoftDev Announces Dorothy Callahan as the Newest Member of our Business Development Team

SoftDev proudly announced today that Dorothy Callahan has joined SoftDev as our Business Development/Capture Lead. Ms. Callahan brings over 30 years’ experience in acquisition, contract management, and supplier diversity supporting private industry and federal government in support of SoftDev’s growth targets. As an active member of the NCMA Woodlawn Chapter and numerous other organizations supporting federal mission goals, Ms. Callahan is committed to advancing programs both through thought leadership and excellent customer service.  

Robin Kaiser, President of SoftDev, stated, “We are thrilled to welcome Dorothy Callahan to SoftDev and are excited for this next stage in our growth.” SoftDev’s Director of Business Development Melanie Marsh added, “I have always held the utmost respect for Dorothy, her ethics, and her way of doing business. As our BD/Capture Lead, she will be bringing critical insights to our growth strategy and, as a result, I am sure, there are many great things to come for SoftDev.”

Founded in 1999, SoftDev is a leading healthcare IT company that has been gaining in momentum and aggressively seeking to expand its footprint both in CMS and in other federal agencies. The firm is an SBA-certified HUBZone and Economically Disadvantaged Woman Owned Small Business (EDWOSB).

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SoftDev selected as a Prime awardee of the Network of Quality Improvement and Innovation Contractor.

The Centers for Medicare & Medicaid Services selected SoftDev as a Prime awardee of the Network of Quality Improvement and Innovation Contractor. This designation will allow NQIICs to bid on Task Orders over the next five years.  As a Prime NQIIC awardee partnering with other Quality Improvement contractors under the new CMS Indefinite Delivery/Indefinite Quantity (IDIQ) contract mechanism to support quality improvement efforts, each NQIIC may serve as:

  • Quality Improvement Experts
  • Facilitators/change agents for healthcare transformation by achieving bold aims at a high value
  • Innovators of quality improvement

As a NQIIC awardee, SoftDev, has demonstrated healthcare quality improvement expertise. Services supported by some of the NQIIC awardees may include:

  • Provide direct technical assistance in specific areas of healthcare quality improvement (e.g., patient safety, opioid misuse, nursing home quality, etc.)
  • Seek and gain commitments from patients, providers and stakeholders to achieve aims
  • Use a Human Centered Design that involves teaming with patient and family members to improve healthcare processes and outcomes.
  • Focused on helping providers and healthcare organizations to achieve quantitative results for improved outcomes, lower costs, better care, less provider burden, greater transparency and more.
  • Supporting a diverse array of organizations and populations, including: rural providers, vulnerable beneficiaries, clinical practices, hospitals, nursing homes, dialysis facilities and more.
  • Support providers in efficient use of Health Information Technology and interoperability
  • Serve as backbone organizations to form and engage Community Coalitions
  • Convene and support Learning and Action Networks (LANs)

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SoftDev Announces CMS Alignment of Quality and Public Reporting Programs and Websites Support MIDS Task Order Award

SoftDev proudly announced today that the Centers for Medicare & Medicaid Services (CMS) awarded SoftDev its first task order on the critical Measure Instrument Development Support (MIDS) IDIQ, the Alignment of Quality and Public Reporting Programs and Websites Support. As the prime contractor on this 5-year effort, SoftDev will support ongoing efforts by CMS to align and advance existing quality and public reporting programs and to support the Agency’s efforts to improve and bring synergy to the websites that publicly report information on the quality of hospitals, nursing homes, dialysis facilities, physicians and other practitioners, and home health agencies. By spearheading this effort, SoftDev will continue to demonstrate our commitment to the meaningful delivery of data to CMS, its stakeholders, providers, beneficiaries, and families. We will also expand our portfolio of capabilities to support quality measurement efforts of CMS across settings and programs, serving to maximize the positive impacts to the quality and value of healthcare. “SoftDev is incredibly proud of the team and solution we assembled to execute this project successfully for CMS and are already hard at work. As a new MIDS prime, we are honored to receive this award and work closely with CMS, our partners, and stakeholders,” said Robin Kaiser, President at SoftDev.

Founded in 1999, SoftDev a leading healthcare IT company. The firm is an SBA-certified HUBZone and Economically Disadvantaged Woman Owned Small Business (EDWOSB).

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SoftDev Re-appraised at CMMI Level 3

SoftDev Incorporated (SoftDev) today announced that it has been re-appraised at Level 3 of CMMI Institute’s Capability Maturity Model Integration (CMMI)®. The appraisal was performed by Dan Payne with Acme Process Group.

CMMI® is a capability improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance.

“Re-appraising at CMMI Level 3 demonstrates greater stability and process-driven outcomes to our software development capabilities,” said Robin Kaiser, SoftDev’s President and CEO. “We have been delivering exceptional solutions to the Federal marketplace for almost 20 years. With this achievement, our customers can feel even more confident in our process maturity.”

An appraisal at maturity level 3 indicates the organization is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved overtime.

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SoftDev Welcomes Michael Kennedy, Chief Data Scientist

The SoftDev family is pleased to announce and welcome our newest team member, Michael Kennedy, as our Chief Data Scientist.  Michael Kennedy joins SoftDev with more than 20 years of experience in projects supporting the Centers for Medicare & Medicaid Services (CMS) and several State Medicaid system implementations. With successful application of data-driven, long-term strategic planning, Michael is a welcome addition to SoftDev’s customers and corporate growth.

Prior to joining SoftDev, Michael expertly served as a Program Manager, Project Manager, Medicare and Medicaid SME, and Business/Technical/Data Analysis SME supporting CMS’ initiatives, practices and systems implementation and maintenance of CMS IT practices and systems. In addition to writing policy, developing systems, and implementing business process for CMS, he has also developed socialization of information, communication process and implemented training for CMS and its employees and contractors.

Michael also worked for the State of Mississippi as Deputy Chief Information Officer on 18 Medicaid System upgrades, the State of Iowa on the Integrated Eligibility enterprise system for the Medicaid program, the joint commission for Federal and State funding, and the State of Ohio MMIS, DSS, and claims system updates and integration, including the development and rollout of a Web Portal that allowed facilities and patients to access and view Electronic Health Records, the MMIS upgrade, and the Decision Support System to further each of those efforts.

He is currently a doctoral candidate for statistics and mathematics, with an emphasis in leadership. He holds certifications in Data Science, Project Management Professional (PMP) and Certified Scrum Master (CSM).

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