About Us

Leadership Team

SoftDev was founded on the principles of customer service, quality and innovation. We assembled a world-class management team, developed and implemented proven policies and procedures for tracking, communicating, quality and cost control, accounting, progress reporting for projects and the organization as a whole.

Robin Kaiser, President/CEO

An experienced manager with more than 18 years of CMS, government, and commercial project management and information technology experience. She specializes in the development of new business, team growth, and the coordination of corporate and team resources. Her goal is to create a dynamic place to work that is challenging, rewarding, creative, and respectful of ideas, innovations, and individuals. She provides program management and business development support of multi-million dollar Government contracts involving professional, technical, and administrative support services for Federal Government and HHS agencies.

Prior to founding SoftDev, Robin's professional experience included working with GlaxoSmithKline, Duke Clinical Research Institute, Quintiles, and Cooper Tire and Rubber Company. With this experience, she gained an expert understanding of the system development life cycle and various system development methodologies.

Robin earned a Bachelor of Science in Mathematics from Georgia Southwestern State University.

Tim Hesse, COO

As a tenured professional in the IT healthcare industry, Tim Hesse is a results-driven collaborative leader, with proven skills mentoring, facilitating, and coaching of teams and staff across multiple disciplines. He is actively involved in leading, analyzing, planning, organizing, and overseeing large scale Federal contracts as well as establishing and directing corporate operational projects and program activities with a career focused on quality. He is experienced with business process and industry best practices, including CMMI and ITIL, leading to continuous process improvement within supported organizations. He brings a depth of knowledge on the application of the Agile methodology within the CMS environment and his skillful Agile coaching of SoftDev staff. Tim currently leads all operations for SoftDev and is dedicated to creating a culture that empowers its people, nurtures excellence, and promotes meaningful innovation.

Michael Kennedy, CDO/ESRD Program Director

Data and technology as a tool to connect people and improve lives is Michael Kennedy’s passion. As a foremost subject matter expert in the End Stage Renal Disease (ESRD) Program, he is relied upon by the ESRD community to champion data and system integrity that directly impacts the ESRD patients and their families. As an experienced Data Scientist. Michael brings 24 years of data management, data analysis, and program and project management in designing, developing, and implementing data systems and their decision support / business intelligence systems for government healthcare, spanning SSA and CMS Federal and State programs and agencies. He is considered an expert in data governance specifically relevant to health data and government programs. Currently, as SoftDev’s Chief Data Officer and ESRD Program Director, Michael leads SoftDev’s ESRD-related endeavors and provides thought leadership across programs.

Melanie Marsh, CGO

Melanie Marsh proudly enjoyed nearly 20 years working in the fields of social work and health care quality improvement and now, as Chief Growth Officer, is actively applying those skills and knowledge in support of SoftDev's mission to improve lives through health informatics. With critical wins at both the contract vehicle and project level, her experience now spans 20 different federal and state agencies with specialization in the Centers for Medicare & Medicaid Services (CMS) and other HHS agencies. Melanie leads all aspects of growth for SoftDev and fosters strong relationships with customers and partners alike by remaining true to core values of trust, transparency, and truth.

How to Partner with Us

We are always interested in new partnerships and collaborations. If you are interested in partnering with us, please complete our New Partner Capabilities Survey or contact us at softdev_info@softdevinc.com so that we can get to know one another. Once we receive your interest, we will look to set up an introductory meeting. We look forward to speaking with you.

 softdev_info@softdevinc.com

(919)246-4390

NAICS Codes

518210

519130

523920

541511

541512

541519 *

541611

541618

541690

541720

541910

541990

611420

611430

611699

611710

624310

* Primary NAICS Code

SoftDev

  3700 Koppers Street, Suite 150
Baltimore, MD 21227

  Phone: (919) 246-4390
  Fax: (919) 375-0093

  softdev_info@softdevinc.com

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