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ESRD Help Desk Program Named as a FedHealthIT Innovation Award Recipient

FedHealthIT published its list of 8th Annual FedHealthIT Innovation Award winners. Among those named was SoftDev’s prime effort, the ESRD Help Desk. This award recognizes and honors the Federal Health technology and consulting community by celebrating programs nominated and selected by their peers for driving innovation and results across the Department of Veterans Affairs, Military Health, Health and Human Services, and Centers for Medicare and Medicaid Services.

The ESRD Help Desk supports the Center for Medicare’s purpose by providing ESRD Subject Matter Expertise and case management services to Medicare Advantage plans when a plan assumes improper Medicare payment. In collaboration with CMS, SoftDev has delivered process innovation that has matured and expedited data reconciliation at a far faster pace. The significance of these cases is that each case represents beneficiary lives– patients with ESRD – which have financial implications on their payments for treatment. The Medicare Advantage Organizations (MAOs) have expressed tremendous support and gratitude for the new process and the quick resolution to ESRD patient claim issues that have existed for many years. SoftDev is proud to have delivered these improvements to the community and, at the same time, honored our mission to improve lives. We recognize and thank our ESRD Help Desk team, including our leads Michael Kennedy, PhD, Danny Grandison, Nancy Carlson, MPA, Cindy Smith, and Patrice Riley for all their thought leadership, hard work, and dedication to the ESRD Community.

This 2022 FedHealthIT Innovation award represents the sixth such award to SoftDev in four years. SoftDev has been recognized in 2018, 2020, and 2021 for innovation delivered on the following programs:  CMS / CROWN Data Discrepancy Support (2 awards), CMS / Alignment of the Quality and Public Reporting Programs and Websites (2 awards), and AHRQ / Medical Expenditure Panel Survey – Household Component Health Policy Booklet Abstraction.

2022 FedHealthIT Innovation Award Winners

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Robin Kaiser Named as FedHealthIT 100 Hall of Fame Honoree

FedHealthIT published its list of honorees for the 2021 FedHealthIT 100 Hall of Fame today. Among those named was SoftDev President and CEO, Robin Kaiser. This honor represents a distinct group of individuals who have distinguished themselves time and time again as winners of the FedHealthIT100 awards for the impact they are making within the Federal Health community and in support of Federal Health missions. Through her ongoing service to the mission of the End Stage Renal Disease (ESRD) Program, Ms. Kaiser’s impact has been to improve the lives of ESRD beneficiaries, their families, providers, and the federal contractors that support them. SoftDev is extremely proud to see her name among such a distinguished list of players within our industry. As we look forward to the future, we are excited to continue to support Ms. Kaiser and this mission.

The 2022 FedHealthIT100 Hall of Fame

 

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SoftDev Wins EQRS PRP&A Contract

SoftDev is continuing our support of the End Stage Renal Disease (ESRD) community as a subcontractor to SemanticBits on the much-anticipated End Stage Renal Disease Quality Reporting System (EQRS) Patient Registry Portal and Analytics (PRP&A) effort. EQRS serves as the National Patient Registry and Quality Improvement Tool for the CMS ESRD Program, supporting a number of functions, including acting as the foundation for quality measure data that supports the ESRD Network Program’s Quality Improvement activity data. This system is a critical component in CMS’ efforts to support ESRD patients across the nation. The EQRS PRP&A effort consists of two primary divisions of architectural responsibility: (1) data collection and reporting to external end users, and (2) data integration, analytics, and reporting to internal stakeholders.  

SoftDev has been chosen for this work given our deep ESRD data / program knowledge and skilled data validation processes. With a team led by ESRD Subject Matter Expert Michael Kennedy, PhD., we are committed to enhancing the integrity of EQRS data and serving the broader ESRD community. SoftDev is excited to continue our relationship with CMS’ Center for Clinical Standards and Quality (CCSQ) Information Systems Group (ISG) as we collaborate on this important work.  

Founded in 1999, SoftDev is a leading healthcare IT company. The firm is a Woman-Owned Small Business (WOSB) and has maintained HUBZone certification continually since 2007. 

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Robin Kaiser Named as a 2021 FedHealthIT Top 100 Honoree

The FedHealthIT100 honors those individuals recognized for driving change and advancement in the Federal Health Information Technology and Consulting Market. Nominated and chosen by their peers, some common themes among those who were selected include the desire and willingness to challenge conventional wisdom, to go above and beyond, to drive innovation, and to give back to the larger Federal Health IT and Consulting community. SoftDev’s President and CEO, Robin Kaiser, is among those named to this prestigious list for the third consecutive year.  

Ms. Kaiser has continuously served the End Stage Renal Disease (ESRD) community for over 20 years. With focus on improving the quality of ESRD data and, therefore, enhancing the ESRD beneficiary experience, Ms. Kaiser has worked diligently across numerous CMS initiatives. SoftDev congratulates Ms. Kaiser and all of the FedHealthIT Top 100. For the full list of honorees, visit https://www.fedhealthit.com/2020/11/the-2021-fedhealthit100/  

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SoftDev Announces ESRD Help Desk – HUBZone Contract Award

SoftDev continues to prove its placement as the End Stage Renal Disease (ESRD) Program data quality expert with a competitive HUBZone award for the CMS ESRD Help Desk contract. This effort brings SoftDev’s ESRD expertise to the Center for Medicare (CM), supporting CM in its data quality interests. With streamlined processes and the added benefit of cognitive solutions, SoftDev is excited to bring innovative ideas forward for the ongoing benefit of the ESRD Program across the nation.  “SoftDev is invested in making sure the ESRD community has what it needs – from every perspective. With AI and ML in our toolset, we can operate at lightning speed without compromising on quality. This is an exciting time for me, personally, and for my team. I could not be prouder of what we have achieved. The SoftDev team has continued to demonstrate its creativity with new ideas and innovations that serve the interests of CMS, , providers, and patients tackling kidney disease,” stated Robin Kaiser, President at SoftDev.

The ESRD Help Desk supports CM’s mission by providing case management services to Medicare Advantage and Prescription Drug Plans (MAPDs) that ensure proper payment under the ESRD Program. The ESRD Program continues to account for a significant portion of the Medicare budget, approximately 7% of the Medicare fee-for-service spending despite representing less than 1% of the total Medicare population. At the same time, ESRD Patient populations are increasing by 5% and the number of dialysis providers increase by almost 7% annually, impacting the burden of data submissions for dialysis providers to increase proportionally. Given these complicating factors, CM requires clear confidence in that ability to reconcile discrepancies and ensure proper payments are made through the ESRD Help Desk.

Founded in 1999, SoftDev a leading healthcare IT company. The firm is an SBA-certified HUBZone and Woman Owned Small Business (WOSB).

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AQPRPW Named as a FedHealthIT Innovation Award Recipient

SoftDev proudly announces that our CMS / Alignment of Quality Reporting Programs and Websites (AQPRPW) prime effort has been named among FedHealthIT’s list of 6th Annual FedHealthIT Innovation Award winners. The FedHealth IT Innovation award recognizes and honors the Federal Health technology and consulting community by celebrating programs nominated and selected by their peers for driving innovation and results across the Department of Veterans Affairs, Military Health, Health and Human Services, and Centers for Medicare and Medicaid Services. 

SoftDev ascribes to the belief that data and tools are meaningless unless provided in an easily digestible and navigable manner. With an eye on modernization and improved Digital Services, CMS also embraces this belief and is seeking to utilize human centered design (HCD) to improve and streamline its suite of Compare Website Tools.  This involves coordination between OC, CCSQ, and a myriad of contractors/stakeholders involved in public reporting of quality measure data. This program is currently in progress moving towards a Spring 2020 release of the new, fully aligned digitally transformed and consolidated Compare Websites and Summer 2020 sunsetting of the current Compare Website suite. The two new Compare tools, through enhanced digital services, will be user-centric with streamlined content and more intuitive interfaces. Beneficiaries will gain greater insights about available options assisting with more informed decisions about their healthcare. Researchers will easily target needed data for more meaningful analyses.  CMS and AQPRPW are furthering the movement to achieve the vision of “One CMS” through digital transformation and greater collaboration and cohesion between OC and CCSQ.  

SoftDev’s CMS CROWNWeb Data Discrepancy Support (CDDS) effort was also named on the 2020 Awardee list. This is the second such award for CDDS.  SoftDev congratulates all FedHealthIT Innovation Award winners. For a full list of awardees, visit https://www.fedhealthit.com/2020/02/fedhealthit-2020-innovation-award-winners-announced/ 

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CDDS Named as a FedHealthIT Innovation Award Recipient for Second Time

SoftDev proudly announces that our CMS / CROWN Data Discrepancy Support (CDDS) prime effort has been named among FedHealthIT’s list of 6th Annual FedHealthIT Innovation Award winners. This marks the second year that CDDS has been recognized for is innovation and impact to the CMS mission, the first being in 2018. The FedHealth IT Innovation award recognizes and honors the Federal Health technology and consulting community by celebrating programs nominated and selected by their peers for driving innovation and results across the Department of Veterans Affairs, Military Health, Health and Human Services, and Centers for Medicare and Medicaid Services. 

The ESRD Program is continually working to improve its systems and the data housed within them. SoftDev’s work supporting ESRD Data impacts eligibility, delivery of care, and payments to Medicare Advantage Plans as well as a number of other facets of the ESRD Program activities. The FedHealthIT Innovation award recognizes SoftDev’s efforts, in collaboration with CMS, to streamline data reconciliation processes and improve transplant wait list reporting.  The new streamlined processes expedite reconciliation and have resulted in more than $100M in recovered revenues from improper payments. Our Transplant Wait List Report serves as a useful tool to participating providers as they internally assess outcomes and identify patients needing enhanced services.  

SoftDev’s CMS Alignment of Quality Reporting Programs and Websites (AQPRPW) effort was also named on the 2020 Awardee list.  SoftDev congratulates all FedHealthIT Innovation Award winners. For a full list of awardees, visit https://www.fedhealthit.com/2020/02/fedhealthit-2020-innovation-award-winners-announced/ 

 

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Robin Kaiser Named as a FedHealthIT Top 100 Honoree for Second Time

Named for the second year, Robin Kaiser, SoftDev’s President and CEO, is again on the FedHealthIT100 List for 2020. The FedHealthIT100 honors those individuals recognized for driving change and advancement in the Federal Health Information Technology and Consulting Market. Nominated and chosen by their peers, some common themes among those who were selected include the desire and willingness to challenge conventional wisdom, to go above and beyond, to drive innovation, and to give back to the larger Federal Health IT and Consulting community. Ms. Kaiser sits among industry leaders such as Kate Goodrich, MD, MHS, Director of CCSQ and Chief Medical Officer for CMS; Jose Arrieta, CIO, HHS; and Shannon Sartin, Former Executive Director USDS, CMS.  

Ms. Kaiser has continuously served the End Stage Renal Disease (ESRD) community for over 20 years. With focus on improving the quality of ESRD data and, therefore, enhancing the ESRD beneficiary experience, Ms. Kaiser has worked diligently across numerous CMS initiatives. SoftDev congratulates Ms. Kaiser and all of the FedHealthIT Top 100. For the full list of honorees, visit https://www.fedhealthit.com/2019/11/the-2020fedhealthit100-2/ 

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SoftDev Announces AHRQ Medical Expenditure Survey Household Component (MEPS-HC) Health Policy Booklet Abstraction Task Order Award

SoftDev proudly announced today that the U.S. Agency for Healthcare Research and Quality (AHRQ) awarded SoftDev the Medical Expenditure Survey Household Component (MEPS-HC) Health Policy Booklet Abstraction task order. As prime contractor on this 16-month contract, SoftDev will support activities to develop an abstraction tool and database of health insurance policy information abstracted from Summary of Benefits and Coverage (SBC) and other policy documents collected from households participating in the Household Component of the Medical Expenditure Survey. Data on health insurance coverage generosity from this file will be useable alone or in conjunction with other MEPS files for different analytic purposes.  For example, the analyst may enhance their research by linking to person characteristics or data identifying private insurance coverages held and individuals’ experiences with plans.

SoftDev is excited to lead this effort not only because it allows us to work with AHRQ, an influential Federal health research agency, but also because the project will demonstrate yet another avenue where data can be utilized to better inform decision-makers regarding our healthcare system. We look forward to providing AHRQ with a sound, insightful solution that reflects our culture of delivering cost-effective, high-quality work. “As always, SoftDev is just so proud to be chosen by AHRQ to do this work. We believe strongly that our team and our solution will deliver the needed data in the best possible format so that AHRQ can do their good work,” said Robin Kaiser, President at SoftDev.

Founded in 1999, SoftDev a leading healthcare IT company. The firm is an SBA-certified HUBZone and Economically Disadvantaged Woman Owned Small Business (EDWOSB).

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SoftDev selected as a Prime awardee of the Network of Quality Improvement and Innovation Contractor.

The Centers for Medicare & Medicaid Services selected SoftDev as a Prime awardee of the Network of Quality Improvement and Innovation Contractor. This designation will allow NQIICs to bid on Task Orders over the next five years.  As a Prime NQIIC awardee partnering with other Quality Improvement contractors under the new CMS Indefinite Delivery/Indefinite Quantity (IDIQ) contract mechanism to support quality improvement efforts, each NQIIC may serve as:

  • Quality Improvement Experts
  • Facilitators/change agents for healthcare transformation by achieving bold aims at a high value
  • Innovators of quality improvement

As a NQIIC awardee, SoftDev, has demonstrated healthcare quality improvement expertise. Services supported by some of the NQIIC awardees may include:

  • Provide direct technical assistance in specific areas of healthcare quality improvement (e.g., patient safety, opioid misuse, nursing home quality, etc.)
  • Seek and gain commitments from patients, providers and stakeholders to achieve aims
  • Use a Human Centered Design that involves teaming with patient and family members to improve healthcare processes and outcomes.
  • Focused on helping providers and healthcare organizations to achieve quantitative results for improved outcomes, lower costs, better care, less provider burden, greater transparency and more.
  • Supporting a diverse array of organizations and populations, including: rural providers, vulnerable beneficiaries, clinical practices, hospitals, nursing homes, dialysis facilities and more.
  • Support providers in efficient use of Health Information Technology and interoperability
  • Serve as backbone organizations to form and engage Community Coalitions
  • Convene and support Learning and Action Networks (LANs)

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NAICS Codes

518210

519130

523920

541511

541512

541519 *

541611

541618

541690

541720

541910

541990

611420

611430

611699

611710

624310

* Primary NAICS Code

SoftDev

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