Type: News
SoftDev Awarded CMS ESRD Help Desk Contract to Continue Support for Nation’s Kidney Care Data Systems.
SoftDev Incorporated (SoftDev), a trusted leader in health IT solutions and federal healthcare program support, is proud to announce it has been awarded the End-Stage Renal Disease (ESRD) Help Desk contract by the Centers for Medicare & Medicaid Services (CMS). This award reinforces SoftDev’s long-standing commitment to improving kidney care through data-driven service, technical assistance, and program support.
As the incumbent contractor, SoftDev has successfully supported the ESRD Help Desk since its inception, playing a key role in facilitating stakeholder use of the ESRD Quality Reporting System (EQRS) and advancing data accuracy and compliance across CMS’s ESRD program. Under this new contract, SoftDev will continue to provide technical assistance, end-user support, and subject matter expertise to Medicare Advantage insurers, dialysis facilities, ESRD Networks, transplant centers, and other key stakeholders nationwide.
“We are honored to continue our partnership with CMS in supporting the ESRD program and the Medicare Plan Payment Group in the Center for Medicare,” said Robin Major, President & CEO of SoftDev. “Our team understands the critical nature of this work and remains committed to ensuring timely, accurate, and compassionate support to improve outcomes for patients and providers across the kidney care continuum.”
This contract award highlights SoftDev’s extensive experience in health data systems, government reporting programs, and stakeholder engagement. The company’s deep subject matter expertise and customer-focused approach have made it a key partner to CMS in ensuring proper payments and advancing data quality for ESRD.
SoftDev Incorporated recognized as being among OrangeSlices’ 2024 Elev8 GovCon honorees.
The Federal GovCon sector continues to be one of the most complex and competitive marketplaces in the world and the consistent and long-term winners of today and tomorrow are those companies which understand they must not only bring to the table efficient and effective solutions, but also a corporate culture that demonstrates their own excellence, making them a beacon for talent, for partners, and for clients.
The list represents a select list of federal government contractors which have been identified as #doingittherightway based on outstanding results in several key areas:
- Good Partner – in ways that go above and beyond to provide support, mentorship, engagement, to collaborate, and that bridge the divide, building one successful team to deliver for their client.
- Growing Your Talent – with a focus is on what is best for the individual.
- Philanthropy – that is driven by its team, by its focus, and by what is happening the world and communities it works in.
- Exemplify Innovation – and are guided by principles that understand the status quo is not enough and they must demonstrate they are doing more and doing better.
- Industry Engagement – that includes multiple aspects including mentorship, giving of time or services, sharing of intel, and will involve people from across the company and be driven by a desire to give back.
- Inclusive and Diverse – finding ways to have those voices heard, for combining those personalities on shared efforts for the betterment of all involved.
- Sustainability Practices – demonstrating that everyone must do their part and they have identified and defined ways they can #dobetter for themselves and their government clients.
- Investment for the Sake of Betterment – putting money behind their commitment to improving the work environment and experience for both internal teams and as it relates to customer delivery.
These characteristics were defined as being drivers to Elev8 GovCon and provide a major competitive edge, to include in higher levels of employee and customer engagement and loyalty which translate into higher growth and profits. The companies recognized above, and the leaders guiding these teams forward, understand what it takes and are models of #doingittherightway.
The official announcement is available here.
About OrangeSlices AI
OrangeSlices AI. Playful Name. Serious about Democratizing Data and Disrupting the GovCon Competitive Intelligence Market. The core mission for OS AI is to identify, share and create timely, actionable and responsible information and data products, tools and resources that 1) are accessible to all organizations and their teams, small to large; 2) will assist Federal government and Industry IT and consulting leaders to more effectively identify and engage with each other; and 3) shine a spotlight on those leaders and companies that are #doingitright
SoftDev Awarded CMSS Data Management & Analytics Contract
SoftDev was awarded a contract with the Council of Medical Specialty Societies (CMSS) to support their cooperative agreement with the Centers for Disease Control and Prevention (CDC) entitled “Improving Adult Immunization Rates for COVID-19, Influenza, and Routine Adult Vaccinations through Partnerships with Medical Subspecialty Professional Societies” (CDC-RFAIP21-2111). CMSS serves as the lead organization for this project and serves as a catalyst to work with subspecialty societies and 50-70 health care systems to incorporate the CDC’s Standards for Adult Immunization Practice into clinical care and drive adult immunization through guidelines, education, and quality improvement initiatives.
SoftDev will support CMSS and its society partners in identification of metrics, building the infrastructure, collecting data, reporting, data analytics and visualizations, and stakeholder data support for the 50-70 health systems and occupational health partners.
SoftDev’s CDO & ESRD Program Director Awarded Spot on FedHealthIT Top 100 List for 2023
The FedHealthIT100 honors those individuals recognized for driving change and advancement in the Federal Health Information Technology and Consulting Market. Nominated and chosen by their peers, some common themes among those who were selected include the desire and willingness to challenge conventional wisdom, to go above and beyond, to drive innovation, and to give back to the larger Federal Health IT and Consulting community. SoftDev’s CDO and ESRD Program Director, Michael Kennedy, PhD, is among those named to this prestigious list for 2023 alongside federal contracting stars such as Col. Bobby Saxon, Deputy Director (Deputy CIO), OIT, CMS; Oki Mek, CISO, Microsoft; and Jeff Grant, Deputy Director of Operations, CCIIO, CMS.
Dr. Kennedy has been a pillar within the End Stage Renal Disease (ESRD) community for over 25 years, focused on driving forward excellence in the ESRD Program.
He takes on the challenge of asking hard questions, ensuring the quality of the data, and doing what is right for the ESRD community. In his current role supporting the EQRS PRP&A effort, he has personally spearheaded the cleanup of 1M+ clinical records and has ensured delivery of >200% of expected releases during PI Planning events. He works cross-agency to spread knowledge and spends much of his personal time disseminating best practices supporting ESRD. Dr. Kennedy actively advocates for CMS and the community to do what is right, not what is easy.
SoftDev is proud to say that Dr. Kennedy’s dedication and impact is unparalleled in the community. His efforts have bettered the lives of ESRD patients, families, and stakeholders for decades. We congratulate Dr. Kennedy and all of the FedHealthIT Top 100. For the full list of honorees, visit https://www.fedhealthit.com/2022/11/the-2023-fedhealthit100/.
SoftDev Announces ISO/IEC 27001:2013 Certification
ISO certification after an extensive audit of the company’s information security management system. SoftDev’s ISO/IEC 27001:2013 certification will augment our existing ISO 9001:2015 certification and CMMI-DEV ML3 appraisal.
ISO/IEC 27001:2013 is an international standard to manage information security. The standard was published jointly by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). It details requirements for establishing, implementing, maintaining and continually improving an information security management system (ISMS) with the aim to help organizations make the information assets they hold more secure.
“SoftDev is excited that we can add this new ISO/IEC certification to pursue the highest level of information security and assurance. Although SoftDev is known in the industry for our quality and customer focus, validating our processes through ISO brings an added level of confidence for our customers.” said Robin Kaiser, President & CEO at SoftDev.
Founded in 1999, SoftDev a leading healthcare IT company. The firm is an SBA-certified HUBZone and Woman Owned Small Business (WOSB).
SoftDev Announces CMS Durable Medical Equipment (DME) Common Electronic Data Interchange (CEDI) Contract Award for Second Time
SoftDev will continue its work in support of the Center for Medicare as we gain this second award to provide services under the CMS Durable Medical Equipment (DME) Common Electronic Data Interchange (CEDI) contract. As the singular subcontractor to National Government Services, Inc., SoftDev provides help desk and systems engineering services support to CEDI users. The CEDI provides a single, electronic front end solution for all Medicare DME suppliers. CEDI works closely with software vendors, billing services, clearinghouses, and Trading Partners (submitters) for their Medicare DME electronic transactions. All DME MAC electronic claims (X12 837P and NCPDP D.0) as well as X12 276 transactions are collected by CEDI. CEDI also returns all DME MAC electronic front end acknowledgements/reports, X12 835 electronic remittance advices and X12 277 claim status response transactions.
In addition to strengthening SoftDev’s help desk portfolio, SoftDev’s ongoing exposure to the CEDI system provides knowledge of CEDI system, user community, and DME MAC electronic claims.
For more information on CEDI, visit https://www.ngscedi.com/.
SoftDev Earns Spot Among SAMHSA IDIQ Awardees
SAMHSA IDIQ Award / Domains II and V / Awarded 8/1/22
ESRD Help Desk Program Named as a FedHealthIT Innovation Award Recipient
FedHealthIT published its list of 8th Annual FedHealthIT Innovation Award winners. Among those named was SoftDev’s prime effort, the ESRD Help Desk. This award recognizes and honors the Federal Health technology and consulting community by celebrating programs nominated and selected by their peers for driving innovation and results across the Department of Veterans Affairs, Military Health, Health and Human Services, and Centers for Medicare and Medicaid Services.
The ESRD Help Desk supports the Center for Medicare’s purpose by providing ESRD Subject Matter Expertise and case management services to Medicare Advantage plans when a plan assumes improper Medicare payment. In collaboration with CMS, SoftDev has delivered process innovation that has matured and expedited data reconciliation at a far faster pace. The significance of these cases is that each case represents beneficiary lives– patients with ESRD – which have financial implications on their payments for treatment. The Medicare Advantage Organizations (MAOs) have expressed tremendous support and gratitude for the new process and the quick resolution to ESRD patient claim issues that have existed for many years. SoftDev is proud to have delivered these improvements to the community and, at the same time, honored our mission to improve lives. We recognize and thank our ESRD Help Desk team, including our leads Michael Kennedy, PhD, Danny Grandison, Nancy Carlson, MPA, Cindy Smith, and Patrice Riley for all their thought leadership, hard work, and dedication to the ESRD Community.
This 2022 FedHealthIT Innovation award represents the sixth such award to SoftDev in four years. SoftDev has been recognized in 2018, 2020, and 2021 for innovation delivered on the following programs: CMS / CROWN Data Discrepancy Support (2 awards), CMS / Alignment of the Quality and Public Reporting Programs and Websites (2 awards), and AHRQ / Medical Expenditure Panel Survey – Household Component Health Policy Booklet Abstraction.
2022 FedHealthIT Innovation Award Winners
Robin Kaiser Named as FedHealthIT 100 Hall of Fame Honoree
FedHealthIT published its list of honorees for the 2021 FedHealthIT 100 Hall of Fame today. Among those named was SoftDev President and CEO, Robin Kaiser. This honor represents a distinct group of individuals who have distinguished themselves time and time again as winners of the FedHealthIT100 awards for the impact they are making within the Federal Health community and in support of Federal Health missions.
Through her ongoing service to the mission of the End Stage Renal Disease (ESRD) Program, Ms. Kaiser’s impact has been to improve the lives of ESRD beneficiaries, their families, providers, and the federal contractors that support them.
SoftDev is extremely proud to see her name among such a distinguished list of players within our industry. As we look forward to the future, we are excited to continue to support Ms. Kaiser and this mission.