SoftDev Awarded CMS ESRD Help Desk Contract to Continue Support for Nation’s Kidney Care Data Systems.

SoftDev Incorporated (SoftDev), a trusted leader in health IT solutions and federal healthcare program support, is proud to announce it has been awarded the End-Stage Renal Disease (ESRD) Help Desk contract by the Centers for Medicare & Medicaid Services (CMS). This award reinforces SoftDev’s long-standing commitment to improving kidney care through data-driven service, technical assistance, and program support.

As the incumbent contractor, SoftDev has successfully supported the ESRD Help Desk since its inception, playing a key role in facilitating stakeholder use of the ESRD Quality Reporting System (EQRS) and advancing data accuracy and compliance across CMS’s ESRD program. Under this new contract, SoftDev will continue to provide technical assistance, end-user support, and subject matter expertise to Medicare Advantage insurers, dialysis facilities, ESRD Networks, transplant centers, and other key stakeholders nationwide.

“We are honored to continue our partnership with CMS in supporting the ESRD program and the Medicare Plan Payment Group in the Center for Medicare,” said Robin Major, President & CEO of SoftDev. “Our team understands the critical nature of this work and remains committed to ensuring timely, accurate, and compassionate support to improve outcomes for patients and providers across the kidney care continuum.”

This contract award highlights SoftDev’s extensive experience in health data systems, government reporting programs, and stakeholder engagement. The company’s deep subject matter expertise and customer-focused approach have made it a key partner to CMS in ensuring proper payments and advancing data quality for ESRD.