SoftDev Welcomes Michael Kennedy, Chief Data Scientist

The SoftDev family is pleased to announce and welcome our newest team member, Michael Kennedy, as our Chief Data Scientist.  Michael Kennedy joins SoftDev with more than 20 years of experience in projects supporting the Centers for Medicare & Medicaid Services (CMS) and several State Medicaid system implementations. With successful application of data-driven, long-term strategic planning, Michael is a welcome addition to SoftDev’s customers and corporate growth.

Prior to joining SoftDev, Michael expertly served as a Program Manager, Project Manager, Medicare and Medicaid SME, and Business/Technical/Data Analysis SME supporting CMS’ initiatives, practices and systems implementation and maintenance of CMS IT practices and systems. In addition to writing policy, developing systems, and implementing business process for CMS, he has also developed socialization of information, communication process and implemented training for CMS and its employees and contractors.

Michael also worked for the State of Mississippi as Deputy Chief Information Officer on 18 Medicaid System upgrades, the State of Iowa on the Integrated Eligibility enterprise system for the Medicaid program, the joint commission for Federal and State funding, and the State of Ohio MMIS, DSS, and claims system updates and integration, including the development and rollout of a Web Portal that allowed facilities and patients to access and view Electronic Health Records, the MMIS upgrade, and the Decision Support System to further each of those efforts.

He is currently a doctoral candidate for statistics and mathematics, with an emphasis in leadership. He holds certifications in Data Science, Project Management Professional (PMP) and Certified Scrum Master (CSM).

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Melanie Marsh, Director of Business Development

SoftDev is pleased to announce the promotion of Melanie Marsh from Capture Manager to Director of Business Development effective October 1, 2018.  Melanie has been with SoftDev for nearly four years, starting as a consultant and officially joining the company as Capture Manager.  As Director of Business Development, she will be responsible for the management and execution of the full Business Development life-cycle in support of the company’s vision, strategy and growth.

During her tenure at SoftDev, Melanie has implemented business development protocols and roadmaps that have played a key role advancing SoftDev’s visibility to customers and partners and securing contract awards.  For example, in 2018 alone, Melanie has led efforts resulting in four contract awards, including a CMS HUBZone sole source contract, CROWN Data Discrepancy Support; a U.S. Census Bureau Health Informatics Expert contract; the CMS Measurement and Instrument Development and Support (MIDS) IDIQ contract; and the NITAAC CIO-SP3 HUBZone Ramp On GWAC.  She was also instrumental in SoftDev’s submission for our 2018 FedHealthIT Innovation Award.  Melanie is frequently recognized by our partners for her outstanding performance and dedication.

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SoftDev Announces CMS Measure Instrument Development and Support (MIDS) Contract Award

SoftDev today announced that the Centers for Medicare and Medicaid Services (CMS) awarded SoftDev a much coveted spot on the Measure Instrument Development and Support (MIDS) Indefinite Delivery Indefinite Quantity (IDIQ). With this win, SoftDev will expand our portfolio of services within CMS as we act to support task orders to develop, test, refine, revise, maintain, implement, and publicly report care measures. Our expertise in electronic health records and data services management within CMS will empower SoftDev to bring great value to MIDS as a small business prime. “SoftDev is anxious to get to work on MIDS. As a subcontractor on the previous MIDS iteration, we are honored to move into our new role as a prime and to continue to perform in close partnership with CMS and our much-valued industry partners,” said Robin Kaiser, President at SoftDev.

The MIDS IDIQ provides a vehicle to objectively evaluate and promote quality of care within the Federal quality reporting programs by aligning with the Measures Management System (MMS) Blueprint, a comprehensive and structured process for developing and maintaining evidence-based clinical quality measures. This highly technical work requires the expertise and services to perform quality measurement program support activities within a highly structured process. Data collection, analytics, management, and outreach will all serve as key components within task order activities. Under this award, SoftDev will gain added expertise and understanding regarding the clinical quality measures as we act to support meaningful measures, patients over paperwork, and measures that enable greater impact on issues impacting the nation such as the opioid epidemic. The contract is for 10 years, including the 5 year base and one option period.

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Inc. Magazine Unveils Its 37th Annual List of America’s Fastest – Growing Private Companies – the Inc. 5000

For the 2nd Time, SoftDev Appears on the Inc. 5000,

Ranking No. 1417 With Three-Year Revenue Growth of 332 Percent

Inc. magazine today revealed that SoftDev is No. 1417 on its 37th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses.

“Being on the Inc. 5000 list for two consecutive years with an improved ranking [from 3961 to 1417] is a significant achievement. I am extremely proud of SoftDev’s growth due to the tremendous performance of our employees” said Robin Kaiser, SoftDev President. SoftDev will look to continue its move up the list in 2019 and is looking to recent and expected contract successes as well as planned business development activities to make that happen.

Not only have the companies on the 2018 Inc. 5000 been very competitive within their markets, but the list as a whole shows staggering growth compared with prior lists. The 2018 Inc. 5000 achieved an astounding three-year average growth of 538.2 percent, and a median rate of 171.8 percent. The Inc. 5000’s aggregate revenue was $206.1 billion in 2017, accounting for 664,095 jobs over the past three years.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at

“If your company is on the Inc. 5000, it’s unparalleled recognition of your years of hard work and sacrifice,” says Inc. editor in chief James Ledbetter. “The lines of business may come and go, or come and stay. What doesn’t change is the way entrepreneurs create and accelerate the forces that shape our lives.”

SoftDev will attend the annual Inc. 5000 event honoring the companies on the list on October 17 to 19, 2018, at the JW Marriott San Antonio Hill Country Resort, in San Antonio, Texas

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SoftDev Announces CROWN Data Discrepancy Support (CDDS) – HUBZone Sole Source Contract Award

SoftDev solidifies its placement as the End Stage Renal Disease (ESRD) Program data quality expert with a second HUBZone sole source award for the CMS CROWN Data Discrepancy Support (CDDS) contract. As CDDS moves into a new phase under the Centers for Clinical Standards and Quality (CCSQ) Information Services Group (ISG) in this third iteration, SoftDev is excited for new opportunities to streamline efforts and identify areas for innovation to better serve CMS and the ESRD community across our nation. “When writing the original white paper that spurred the creation of CDDS, we knew that this project would bring value to the ESRD Program. Reflecting over the past eight years and the work we have done to date, we are proud to know that we were right. Now, with this third iteration, we are more motivated than ever before to continue to serve and focus on reducing provider burden while, ultimately, ensuring ESRD patients’ access to care. With ISG’s guidance, we expect to achieve more great things under CDDS,” stated Robin Kaiser, President at SoftDev.

CDDS supports the ESRD user community which submits data electronically to CMS CROWNWeb. CDDS supports the ESRD Network contractors, dialysis providers nationwide, the QualityNet Help Desk contractor, and the National Renal Administrators Association (NRAA) Health Information Exchange (HIE) by performing case work to resolve and close Tier 3 help desk tickets that require specialized assistance to correct discrepancies in CROWNWeb data submissions. CDDS is responsible for ESRD data governance, data quality, data validity and reliability, and measurement and analysis reporting for the Quality Incentive Program and the Dialysis Facility Compare public reporting website. ESRD Patient populations are increasing by 5% and the number of dialysis providers increase by almost 7% annually, which impacts the burden of data submissions for dialysis providers to increase proportionally. CMS’ annual implementation of additional clinical quality measures has the potential to increase the volume of ESRD patient, clinical and facility data exponentially, making CDDS a project with critical importance within CCSQ.

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SoftDev Announces North Carolina DBE/WBE Certifications

SoftDev today announced that the North Carolina Department of Transportation (NC DOT) approved SoftDev’s certification as a Disadvantaged Business Enterprise (DBE) and Woman Business Enterprise (WBE).

SoftDev’s certification applies to the following NAICS codes:

  • 541519 – Other Computer Related Services
  • 541512 – Computer Systems Design Services
  • 541511 – Custom Computer Programming Services
  • 541611 – Administrative Management and General Management Consulting Services
  • 541990 – All Other Professional, Scientific and Technical Services

“SoftDev is excited that we can add this new DBE/WBE certification in conjunction with our Historically Underutilized Business (HUB) certification to pursue work with the State of North Carolina and its municipalities.  As a North Carolina-based company, we look forward to bringing value through innovative IT services to our home state,” said Robin Kaiser, President at SoftDev.

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SoftDev Announces CIO-SP3 Small Business – HUBZone Group GWAC Contract Award

SoftDev announced today that the National Institutes of Health (NIH) Info Tech Acquisition and Assessment Center (NITAAC) awarded SoftDev a contract on the Chief Information Officer – Solutions and Partners 3 (CIO-SP3) Small Business Government-Wide Acquisition Contract (GWAC) under the HUBZone Group.

SoftDev was awarded in all task areas, which include the following:

  • Task Area 1 – IT Services for Biomedical Research, Health Sciences, and Healthcare
  • Task Area 2 – CIO Support
  • Task Area 3 – Imaging
  • Task Area 4 – Outsourcing
  • Task Area 5 – IT Operations and Maintenance
  • Task Area 6 – Integration Services
  • Task Area 7 – Critical Infrastructure Protection and Information Assurance
  • Task Area 8 – Digital Government
  • Task Area 9 – Enterprise Resource Planning
  • Task Area 10 – Software Development

“SoftDev is thrilled to be selected in the highly lucrative HUBZone group on this contract vehicle and also selected for all 10 Task Areas. We have high expectations that federal agencies will utilize this vehicle as a source for HUBZone competition to help bolster their HUBZone small business goals,” said Robin Kaiser, President at SoftDev.

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SoftDev Announces U.S. Census Bureau Contract Award

SoftDev today announced that the U.S. Census Bureau awarded SoftDev a GSA Schedule 70 order for expert Electronic Health Record (EHR) services. “SoftDev is excited to expand our efforts as a federal partner to serve the Census Bureau to provide innovative, cost effective Health IT solutions to meet the Census Bureau’s mission,” said Robin Kaiser, President at SoftDev.

The Census Bureau is expanding its data acquisition, processing and provisioning activities to support multiple existing and emerging projects, including one high-visibility emerging project that expands research using EHRs. The Census Bureau plans to build an infrastructure with the capability to ingest, process, and track EHRs initially from health information exchanges (HIE) and then expand to other organizations (non-HIE) for electronic health information.

Under this award, SoftDev is excited to provide support in understanding the EHRs so as to ensure the Census Bureau’s infrastructure has a logical structure and associations. Working with the HIEs and non-HIEs, SoftDev will gain added expertise and understanding regarding the content, format, and quality of health records. SoftDev will also increase our ability to identify challenges to ingesting health records into one infrastructure while ensuring the guidance and advice we provide includes industry-standard toolkits and compliance to health care standards. The contract is for 3.5 years, including the base and three option periods.

Founded in 1999, SoftDev is a leading healthcare IT company. The firm is an SBA-certified HUBZone and Economically Disadvantaged Woman Owned Small Business (EDWOSB).

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2018 FedHealthIT Innovation Award Winner – CMS CROWN Data Discrepancy Support (CDDS)

About the Award – The FedHealthIT Innovation Awards recognize 25 of the top Federal Health leaders. Nominated and chosen by their peers, the awardees stand out from the rest based on their willingness to take on achievable risk, and more importantly, to deliver real results in support of their mission.

The Centers for Medicare & Medicaid Services (CMS) CROWN Data Discrepancy Support (CDDS) program was conceived in 2010 as an unsolicited proposal/white paper developed by SoftDev Incorporated (SoftDev) to improve data quality and reduce data discrepancies in electronic data submissions to the End Stage Renal Disease (ESRD) Program’s CROWNWeb system. CDDS is managed by CMS’ Center for Clinical Standards and Quality (CCSQ) under the leadership of Janis Grady, the CDDS COR.

CDDS focuses on innovative data approaches to solve real-world problems. For example, flooding and wildfire disasters in 2017 instigated a temporary (6-month) government policy change for dialysis facilities located within disaster areas. The policy change was made just weeks before a data submission period ended. CDDS had prototype systems in place in three days’ time and presenting fully accurate, quality and policy conforming data exhibits prior to the conclusion of the next data submission period. CMS, patients and providers directly benefit from the accurate, complete, and timely data that CDDS provides through our data quality and governance efforts and our reporting. In 2017, our efforts supported continuity of data for timely, actionable insights impacting affected beneficiaries. Our program efforts consistently produce savings for Medicare (over $40M in recovered revenues to date), enhance continuity of care for patients, and reduce provider burden.


SoftDev was awarded the CDDS contract as a HUBZone set-aside sole source in 2010 and has performed work as the sole contractor on the project since that time.


About the Event – The 4th annual 2018 FedHealthIT Innovation awards will be held on June 12th, 2018 at the National Press Club in Washington, DC. This event brings together more than 300 Federal Health leaders from Government and industry to help celebrate and recognize 26 of the top Federal Health programs and the teams behind these innovative efforts in support of Veterans Affairs, Military Health, Health and Human Services, and Centers for Medicare & Medicaid Services.  Meet the award winning program executives who are driving consensus, leading their agencies towards effective transformation and evolving technologies. Celebrate the programs that are achieving unparalleled access and elevating functional efficiencies through models that are modern, secure, and scalable.  SoftDev's Robin Kaiser and Melanie Marsh look forward to seeing you there!

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SoftDev Welcomes Tim Hesse, Director of Operations

The SoftDev family is pleased to announce and welcome our newest team member, Tim Hesse, as our Director of Operations. Tim will focus on operational strategy implementation and administration to ensure the achievement of SoftDev’s organizational goals and objectives. He will direct operations to function in conjunction with business growth, introduction of new operational systems, meeting organizational financial objectives, and meeting organizational goals in relation to quality and timely delivery of products or services.

Before officially joining SoftDev on July 3, 2017, Tim contracted with SoftDev to implement organizational process improvements. For 20 years, Tim has progressed in the software quality assurance field supporting Medicare systems. He has served as a Team Lead, Manager, and Director of testing and business analyst teams. Tim has a long-standing history and reputation for process improvement, quality assurance, and consistently getting work done.

Tim earned his Bachelor of Science degree with summa cum laude honors at the North Carolina Wesleyan College.

Welcome to the team, Tim. SoftDev is happy to have you and look forward to being a part of your future success!

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