SoftDev Awarded DOJ EOIR Subcontract

Expanding into a new agency, SoftDev was awarded as a subcontractor to Acacia Center for Justice to support the Department of Justice (DOJ) Executive Office for Immigration Review (EOIR) operations for the Legal Orientation Programs for Custodians of Unaccompanied Children (LOPC) program nationwide. SoftDev’s role on this program is to develop and configure a Salesforce call center help desk tool for LOPC that will modernize existing infrastructure to meet the current and future DOJ EOIR program needs more effectively.

The Salesforce Help Desk solution will provide integration between the current west and east coast call centers, enabling more efficient and standardized workflows, transparency in case progress, and identification of opportunities for continuous performance improvements.

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